​

1. Introduction

DeSigniture is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This policy outlines how we collect, use, and protect your information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA)

.

2. Information We Collect

We may collect and process the following information:

• Name and surname

• Contact details (phone number, email address)

• Business information relevant to services

• Any additional information provided during consultations or engagements

​

3. How We Use Your Information

Your information is used to:

• Provide and deliver services

• Communicate with you regarding enquiries and projects

• Improve service delivery

• Maintain business records

​

4. Lawful Basis for Processing

We process your personal information:

• With your consent

• To fulfil contractual obligations

• To comply with legal requirements

​

5. Information Sharing

DeSigniture does not sell or share personal information with third parties, except:

• Where required by law

• Where necessary to deliver agreed services (with your consent)

​

6. Data Security

We take reasonable steps to protect your information from:

• loss

• misuse

• unauthorised access

All information is handled with strict confidentiality.

​

7. Data Retention

Your information is retained only for as long as necessary to:

• fulfil the purpose for which it was collected

• comply with legal and business requirements

​

8. Your Rights

You have the right to:

• access your personal information

• request correction or deletion

• withdraw consent where applicable

Requests can be made using the contact details below.

​

9. Contact

For any privacy-related queries:

📲 +27 79 865 7923
🌐 www.deSigniture.com

​

10. Updates to This Policy

This policy may be updated from time to time.

​

📅 CANCELLATION POLICY 

Cancellation & Rescheduling

• A minimum of 24–48 hours’ notice is required

• Late cancellations may incur a fee

• Same-day cancellations may be charged in full

​

Project-Based Work

• Deposits are non-refundable once work has commenced

• Work completed will be billed accordingly

​

Rescheduling

Rescheduling is subject to availability and must be agreed in advance.

​

💻 🧾 DIGITAL & CUSTOM SERVICES POLICY

Custom Work

All services are tailored to each client’s specific needs.

Non-Refundable Work

Due to the customised nature of services:

• completed work is non-refundable

• partially completed work will be billed proportionally

​

Intellectual Property

All materials developed by DeSigniture remain its intellectual property unless otherwise agreed.

Clients may use materials for their business only.

Use of Materials

Documents, systems, and templates provided:

• may not be resold

• may not be shared externally without permission