DeSigniture Online shopping
Definitions
"app" refers to a mobile application which runs on a mobile phone, tablet, watch or any other mobile device.
"Online shoppers" refers to clients who purchase products from us online using an app or over the internet using a web browser.
"Third party provider" refers to any one of the companies that we have teamed up with to sell you their goods on any DeSigniture website or app.
"Client" refers to you, individuals, who buys from us online.
Online shopping terms
These are the terms and conditions that apply when you use one of our websites or apps to purchase any product from us. The Online Shopping Terms must be read together with the terms and conditions that apply to the use of our websites and apps, the terms and conditions relating to delivery and returns as well as the specific terms that apply to certain kinds of products like jewellery. Those terms and conditions are incorporated into these terms by reference.

ACCEPTANCE
When you purchase products from us, you agree to and accept all our terms and conditions. You also agree that DeSigniture may send invoices to you electronically.

ONLINE PROFILE AND PERSONAL INFORMATION 

When you register as an online shopper, you will have to create an online profile. This includes selecting a username and password. You will be asked for your credentials (your username and password) every time that you shop online with us. It is your responsibility to keep your credentials private and secure and not share them with anyone. Only authorised users may access their online profile with their credentials. We accept no liability for any damages or losses that you may suffer from the unauthorised use of your profile.

When you shop our products online using one of our websites or apps, you give us your consent to collect and process your personal information, which we have to do in order to create and manage your account, process your payment, fulfil your order, communicate with you and deliver your purchased products. If you do not want us to collect and process your personal information, you should state it through our email address so that the transaction should be processed manually. 

GOODS AND PRICING 
 Goods subject to availability
All goods displayed are subject to availability. If any goods you ordered are not immediately available or are on a pre-order system, or are not available at all, we will let you know as soon as possible. 

 Price
The stated prices on our website are in South African Rand and are only valid and effective in South Africa.

Display
We will use our best efforts to accurately display the products, specifically regarding their colour, description and price. Please remember however that the way you see the products is also dependent on the device that you are using to access our websites or apps. We cannot guarantee that the products you receive will look exactly as you have seen it.

Order completion
We will indicate the acceptance of your order by delivering the products to you, or allowing you to collect it. Only at that point will your order be complete and an agreement of sale between you and us come into effect (the "Sale"). This is regardless of any communication from us stating that your order or payment has been confirmed. We will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amounts already paid. Adding goods to a wish list or placing it in an online shopping cart/bag without completing the purchase process ("checking out") does not constitute a valid order, so we may remove the products from your online bag/cart if stock is no longer available and change the price of the goods without notice to you. You cannot hold us or any third party seller liable if the goods are no longer available, or the price has changed when you check out or try to check out at a later stage.

Order cancellation by us
We reserve the right to not process an order or to cancel an existing order (partially or completely). 
If we suspect that you have, or have tried to abuse the website/app, intercept data, commit fraud, hack into our systems, or create multiple user profiles to take advantage of a promotion or other offer intended by us to be used once-off by you. We will also be entitled to blacklist you on our database, delete your profile and suspend or terminate your access to our websites and apps (in which case we accept no liability which may arise) If there has been an error. Errors include system errors, the goods no longer being available, incorrect price, quantity or description of the goods. We will not be bound by errors and we will inform you of such errors as soon as we become aware of them.If cancellation of an order is initiated by us, no cancellation fees will be payable. We will refund you the Rand value that you have paid, only if you have already paid for the cancelled order. We will not be liable for any loss or claim relating to a cancelled order or refusal to process an order. We are not bound by any incorrect information about products that are on our third party providers' websites.

DELIVERY, COLLECTION AND STORAGE 

Delivery fee
We will charge a delivery fee for every order you place, which will be quoted and billed at checkout. The delivery options presented to you in checkout are dependent on your cart contents and delivery address.

Additional delivery charges
Additional delivery charges (which will vary, depending on your delivery address) may apply to outlying areas. Delivery fees may change at any time without notice to you. The delivery fee and any additional charges applicable to your order will be communicated to you and must be paid when you place an order.

Delivery
We will arrange for delivery to the delivery address that you provided to us in checkout. We are not responsible for any loss or unauthorised use of the products once we have delivered the products to the delivery address you have provided to us.
Our couriers deliver between 09h00 and 17h00 on weekdays (Monday to Friday, excluding public holidays). Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.

Delivery period
We will always do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens within the approximate timelines indicated at checkout. If there are any delivery-related problems that cause unreasonable delays, you may refuse to accept delivery and we will refund you the Rand value that you have paid. We will try to deliver all the products in your order at the same time. 

Documentation
On delivery of your order, you will receive care instructions (if applicable), and a delivery note form. You will receive additional documentation, terms and conditions for mobile devices and certain other electronic devices. You will receive a diamond certificate for jewellery containing a diamond that is 0.50ct or larger. Valuation certificates are provided on request for jewellery items to the value of R10 000 or more.

Access to the delivery location
You must ensure that we can access the place of delivery, and that the location is cleared for the products to be delivered. 

Stock availability
We cannot guarantee the availability of stock, but will use reasonable efforts to ensure that stock is available. We will notify you when a product is no longer available after you have placed an order. Keep in mind that we can place orders to the manufacturer on your behalf which delivery will take time. We will refund you the Rand value for the product purchased if the order cannot be fulfilled. 
We rely on the information provided to us by our third party providers regarding the availability of their stock. We are not liable for any inaccuracies in the information supplied to us. Please contact our office telephone number or email address provided if you have any stock-related queries.

Accepting your delivery
If you are unable to accept the product delivered yourself, ensure that you or your authorised representative are available at the delivery address. If anyone else accepts delivery of the product at the delivery address, they are presumed to be authorised to accept the product on your behalf. On delivery we will require that you or your authorised representative sign for the goods, write down your or their name and produce a form of identification (for example, an original ID or driver's licence). This is to confirm that the product have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. You will be charged additional delivery charges if we cannot deliver the product to you due to access problems or if you are not available when we deliver the products. If we are unable to deliver the products to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.

Inspecting the goods
You must inspect all the products when they are delivered to you. If you are satisfied that the products are in good condition and not damaged, you or your representative must sign the delivery slip, which will be proof that the products have been delivered in a good, undamaged condition. If the goods are damaged in any way, you must note the reason for rejecting the goods and the nature of the damage on the delivery slip, notify us immediately and not accept delivery of the goods. If you do not note the reason for rejecting the goods and the nature of the damage on the delivery slip, we are entitled to regard the products as if they were in good condition and not damaged when delivered to you.

Courier
We sometimes make use of courier services to deliver the products to you. We are not liable for any damage suffered or any losses incurred arising out of any act or omission by the courier, its directors, employees, sub-contractors, agents or representatives. By shopping with us online, you agree that we may share your personal information with our couriers so they can deliver your goods to you. Please refer to our Privacy Statement for more information.

Collection
You must indicate at checkout if you prefer to collect your ordered products.

The person who collects the goods must have the original order confirmation, the original proof of purchase such as the invoice and produce a form of identification. You or your representative must inspect the products purchased when they are collected and sign a collection slip, which will be proof that the products were collected in good, undamaged condition. If  damaged in any way, you must notify us immediately and not take the products. You accept full responsibility for the products once they leave our store or distribution centre and we will not be held liable for any loss or damage to the products while in your possession, your representative or a third party transporter collected the goods.

Goods purchased from third party providers
For delivery of any product purchased from one of our third party providers, please note that the specific third party provider's terms and conditions will apply. Please refer to the third party provider's website, or contact our Customer Services for more information.

RETURNS AND GENERAL WARRANTIES 

If you are unhappy with your purchase for any reason (other than if it is defective) and wish to return it, you may do so within 14 (fourteen) days of the date that it is delivered to you or collected by you. The goods must be unused, in its original condition and (where applicable) packaging. Proof of purchase should be provided. Original certificate, instructions and unused accessories where applicable. If you received the goods as a gift, the gift certificate is required. You cannot return goods if its price tag has been removed, reasons of public health do not allow its return. For hygiene reasons we do not accept return of underwear, lingerie, swimwear, socks, hosiery, bodysuits, toiletries, earrings or any other jewellery used for piercings. You will also not be entitled to a refund or exchange of special order goods or goods that have been personalised, resized, engraved, altered repaired or updated.

Incorrect items delivered
Should we accidentally deliver the wrong goods to you, or if the goods are not as described on our website or app, or the goods are missing any parts:
Do not remove any of the stickers or labels, or remove the goods from its original packaging.Notify us immediately and we will collect the goods from you at no charge. 
If the products are faulty or defective and do not have a specific warranty or guarantee, you may return them within 6 (six) months from the date of purchase, provided that they have been used for their intended purpose and they have been cared for according to any instructions that accompanied the them. 

We may in certain instances require an assessment of the goods and require you to pay us an assessment fee before we do an assessment. If, after we have assessed the goods, we find that the goods are defective or that there are quality issues, we will refund your assessment fee and either repair the goods, replace the goods or refund you the value of the goods in the same way that you paid for the goods. However, if we discover in our assessment that:
the use, maintenance and care instructions and weight-bearing guidelines of the products were not adhered toThe products were exposed to damp or water, placed in direct sunlight causing colour fading or changing, placed outside (unless specified), placed too close to a heat source such as fireplaces, heaters and braais, or that deterioration was caused by the goods' immediate environment such as coastal air and extreme humidity, the damage to was caused by an electrical surge; or the products are not defective or not affected by quality issues,we will refuse to refund you or accept return of these products. 

IF YOU WANT TO CANCEL YOUR  SPECIAL ORDER
You may only cancel your order before it has been paid. 

PAYMENT 

We take reasonable steps to secure your payment information and we use a payment system that is sufficiently secure, with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned. Transacting with us electronically (including transacting on our websites and apps using your credit card details) is safe and secure.

 If your order will be delivered in more than one batch, we will take full payment at the first shipment. We will also take full payment immediately if the delivery date is 14 days or more into the future. When you submit your order, you warrant that you are authorised to use the card and that there are sufficient funds to pay for the order. You consent to our use of the services of reputable and secure third party payment service providers in order to process credit card transactions and acknowledge that doing so necessitates the disclosure of your credit card information when you make a purchase.

In the event that you return purchased products, it will take up to 10 working days after return of goods to process a refund and for it to reflect on your account.

GENERAL
We are entitled to amend these online shopping terms and conditions, at our sole discretion, from time to time, without notice.